Thank you for shopping with Luverse. We are committed to delivering your orders safely and on time.
Order Processing
Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak seasons, sales, or unforeseen circumstances, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
Within Odisha: 2–5 business days
Rest of India: 4–8 business days
Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Promotional free shipping offers may be available from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details, where available.
Delivery Attempts
Our courier partners will make delivery attempts according to their standard policy. If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Luverse is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Damaged Packages
If your package appears damaged upon delivery:
Inspect the package before accepting it.
Take clear photographs of the package and product.
Contact us within 24 hours of delivery.
Delays
While we strive to deliver every order promptly, delays caused by courier services, natural disasters, public holidays, strikes, or other unforeseen events are beyond our control.
