At Luverse, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return if:
The product is damaged during transit.
You received the wrong product.
The product has a manufacturing defect.
To be eligible for a return:
The request must be made within 7 days of delivery.
The item must be unused and in its original condition.
All original packaging, labels, accessories, and invoices must be included.
Non-Returnable Items
The following items cannot be returned:
Used or damaged products due to customer misuse.
Products without original packaging.
Products damaged after delivery.
Customized or special-order items.
Items marked as non-returnable on the product page.
Include your Order ID, reason for return, and clear photographs (if applicable).
Our support team will review your request and provide further instructions.
Returns sent without prior approval may not be accepted.
Refunds
Once the returned product is received and inspected:
Approved refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method used during purchase.
Processing time may vary depending on your bank or payment provider.
Replacement
If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.
Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.
Return Shipping
If the return is due to our error (wrong, damaged, or defective product), Luverse will bear the return shipping cost.
For all other eligible returns, the customer may be responsible for return shipping charges unless otherwise stated.
Contact Us
For any questions regarding returns or refunds, please contact:
