Effective Date: 28-03-2026

At Luverse Ecommerce, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

📦 Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The return request is made within 3–7 days of delivery
  • The item is unused, unwashed, and in original packaging with tags intact

Note: Certain items like innerwear, personal care, or clearance sale products may not be eligible for return.

🔁 Return Process

  1. Contact us at shop@luverseecommerce.inor WhatsApp within the return period
  2. Share your Order ID and product images (if damaged/incorrect)
  3. Our team will verify and arrange a return pickup (if applicable)
  4. Once the product is received and inspected, we will process your refund/replacement

💰 Refund Policy

  • Refunds are processed after quality inspection of returned items
  • Prepaid orders → refunded to original payment method
  • COD orders → refunded via bank transfer or UPI
  • Refund processing time: 5–7 business days

🔄 Replacement Policy

  • Replacements are subject to stock availability
  • If replacement is not available, a full refund will be issued

🚚 Return Shipping

  • If the return is due to our error (wrong/damaged product), we will bear the shipping cost
  • If the return is for personal reasons (size issue, change of mind), return shipping may be charged

❌ Non-Returnable Items

  • Used or damaged products (by customer)
  • Items without original packaging/tags
  • Final sale or clearance items

❗ Cancellation Policy

  • Orders can be cancelled within 12–24 hours of placing the order
  • Once shipped, orders cannot be cancelled

📞 Contact Us

For return/refund support, contact us:
Email: shop@luverseecommerce.in